Home About us Privacy policy Terms and condition Contact us Vendor registration Deliveryman registration Browse web

Refund Policy

Home / Refund Policy

At Bahubali Here, customer satisfaction is our priority. We strive to provide a smooth shopping and delivery experience across Food, Grocery, Pharmacy, eCommerce, Parcel Delivery, and Local Services. This Refund Policy explains when refunds may be issued and how they are processed.

By placing an order on Bahubali Here, you agree to this Refund Policy.

1. Refund Eligibility

You may be eligible for a refund in the following situations:

  • Order cancelled before preparation or dispatch.
  • Wrong product delivered.
  • Missing items in your order.
  • Damaged or defective products received.
  • Expired products delivered.
  • Order could not be delivered due to our error.
  • Duplicate payment made successfully.
  • Payment deducted but order was not placed successfully.

Refund requests are subject to verification and approval.

2. Non-Refundable Situations

Refunds may not be provided in the following cases:

  • Incorrect delivery address provided by the customer.
  • Customer unavailable during delivery.
  • Order refused at the time of delivery without a valid reason.
  • Products damaged after successful delivery.
  • Dissatisfaction due to personal preference (taste, color, size, etc.), unless the product is defective or incorrect.
  • Customized or personalized products, unless damaged or incorrectly delivered.
  • Digital products or services that have already been delivered or activated.

3. Food Orders

Due to the perishable nature of food items:

Refunds may be considered only if:

  • Wrong food item delivered.
  • Missing items.
  • Damaged packaging.
  • Food quality issues verified by our support team.
  • Order cancelled by the restaurant or Bahubali Here.

Refunds are generally not available after successful delivery for reasons related to personal taste or preference.

4. Grocery & eCommerce Orders

Refunds may be approved if:

  • Product received is damaged.
  • Incorrect item delivered.
  • Missing products.
  • Expired items received.
  • Product significantly differs from the description.

Supporting photos or videos may be requested for verification.

5. Pharmacy Orders

Refunds for medicines are subject to applicable laws and health regulations.

Refunds may be available if:

  • Wrong medicine delivered.
  • Damaged package received.
  • Expired medicine supplied.
  • Order cancelled before dispatch.

For safety reasons, opened or used medicines generally cannot be returned or refunded unless required by applicable law.

6. Parcel Delivery

Refunds for parcel delivery may be considered if:

  • Shipment was cancelled before pickup.
  • Parcel was lost due to our verified operational error.
  • Service could not be completed.

Refunds are not available for delays caused by weather, traffic, government restrictions, or other circumstances beyond our reasonable control.

7. Refund Process

Once your refund request is approved:

  • The refund will be initiated using the original payment method whenever possible.
  • You will receive a confirmation notification.
  • Processing times depend on your payment provider or financial institution.

8. Refund Timeline

Typical refund processing times are:

  • UPI: 1–5 business days
  • Credit/Debit Cards: 5–10 business days
  • Net Banking: 3–7 business days
  • Digital Wallets: 1–5 business days
  • Cash on Delivery (where applicable): Processed through bank transfer or another approved method after verification.

Actual timelines may vary depending on the payment provider.

9. Order Verification

To prevent fraud, Bahubali Here may request:

  • Order ID
  • Photos or videos of the product
  • Proof of payment
  • Additional information required to investigate the issue

Providing false information may result in rejection of the refund request and suspension of your account.

10. Promotional Offers

If an order placed using:

  • Coupons
  • Promo Codes
  • Cashback Offers
  • Reward Points

is refunded, the promotional benefit may be adjusted or reversed according to the applicable offer terms.

11. Right to Refuse Refund

Bahubali Here reserves the right to refuse refund requests if:

  • Fraudulent activity is suspected.
  • The request violates this policy.
  • The product has been misused after delivery.
  • The claim cannot be verified with reasonable evidence.

12. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be posted on this page with the revised "Last Updated" date.

13. Contact Us

If you have any questions regarding refunds or need assistance with a refund request, please contact us:

Bahubali Here

📍 Jhunjhunu, Rajasthan, India

📧 BahubaliHereOfficial@gmail.com

🌐 https://bahubalihere.com